Advice and training in mediation and conflict management in public and private organizations.
Mediation has several advantages, including:
Flexibilidad: Mediation is a flexible process because it adapts to the needs of the media, who have a conflict with their own peculiarities and singularities. Therefore, the mediator needs to promote flexibility so that the parties to the conflict reach agreements.
Confidentiality: Both the mediator and the mediate are obliged to fulfill the “duty of confidentiality”, unless they agree otherwise. This “duty of confidentiality” means that the mediator cannot be called to testify, with exceptions.
Speed: Mediation is a process that generally does not exceed 3 months, except in special cases and depending on the legislation of each country or regulations of the organizations that administer the mediation process. It is the people in conflict who decide together with the mediator the deadlines, their joint and individual meetings and when they want to end the process.
the mid are winners: in the mediation processes there are no winners and losers, all the media will be winners because they are the ones who agree on mutually beneficial solutions.
Promote equality: mediation creates spaces of equality, of horizontal treatment of people. No person is above another. Self-determination, respect and understanding are principles that the mediator applies throughout the entire process.
People’s leading role: mediation gives the media the leading role throughout the process. It is they who take control of their problem, communicate their expectations and proposals and decide which is the best agreement for both of them.
Saving: mediation processes are generally cheaper than going to court.